Duraline Angled Accessibility Kiosk with audio keypad and grab bars

Accessible Kiosks for Government and Libraries

Serve every resident at the counter, in the lobby and after hours, with self-service that people with disabilities can actually use.

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By the numbers

27%

of Canadians aged 15 and over have a disability, rising to 40% of those aged 65 and over.¹

19.5%

of Canadians were 65 or older in 2025, almost one in five.²

1 in 4

US adults report a disability.³

Library welcome kiosk with a directory of services

A public service has to serve the whole public

Residents come to a city hall, a service centre or a library for something specific: pay a bill, renew a permit, find a form, find a book. Self-service shortens the line, but only if everyone can use it. A kiosk that a wheelchair user can't reach, or a blind resident can't navigate, sends them back to the counter you were trying to free up.

The rules say so:

Ontario. The provincial government and designated public sector organizations "shall incorporate accessibility features when designing, procuring or acquiring self-service kiosks." Other organizations must have regard to accessibility when they do.⁴
US federal agencies. The Section 508 standards name "information kiosks" as closed systems that must work without the user attaching their own assistive technology, with requirements for speech output and tactile controls.⁵
US state and local government. The Department of Justice's 2024 Title II rule covers websites and mobile apps. For closed systems such as kiosks, the Department notes they "may need to be made accessible in accordance with the existing title II regulation."⁶

Where kiosks work in government and libraries

Service centres and city halls. Queue check-in, service directories and form lookups through your service software.
Virtual service counters. With the optional camera, microphone and speakers on the accessible kiosk, staff at a central office can serve residents by video at branch locations, using your video calling software or Video Presence, our real-time video platform.
Courthouses. Docket lookup and courtroom wayfinding for people who have never been in the building.
Public libraries. Catalogue search, event calendars, room booking and library card sign-up, alongside your self-checkout.
Community and recreation centres. Program schedules, registration and facility maps.
Outdoor civic information. Downtown maps, transit connections, tourism information and public notices, in every season.
Public notices. Highly visible screens for closures and service changes, driven by your systems.

Bilingual and multilingual service is an application choice: your software can offer the languages your residents need, on screen and through the headphone jack.

A visitor in a wheelchair using an accessible kiosk

Recommended hardware

Duraline Angled Accessibility Kiosk
32, 43, 50 in
Best for
Any public self-service point where accessibility is required
Product Specs
Duraline Kiosk
43 to 55 in
Best for
Busy lobbies and service centres
Product Specs
Duraline Outdoor Kiosks
55 to 75 in
Best for
Downtown wayfinding, civic squares and transit connections
Product Specs
Linea Interactive Kiosks
32 to 85 in
Best for
Library and community-centre information in finished interiors
Product Specs

1/4

Built for public buildings

Built for 24/7 operation for lobbies and outdoor locations that never close.
High-impact steel. Duraline enclosures are built to take public traffic, bumps and bruises; the accessible kiosk is 14-gauge steel.
Anchored and locked. Duraline kiosks are mounted to the floor, and their components sit behind a locked cabinet door.
All-weather outdoor models that run from -40 to 60 °C, with 3,000-nit screens readable in direct sun and wind testing to 135 mph (217 km/h).
Serviced in place. The accessible kiosk is built from off-the-shelf, USB-connected components, so your technicians can hold spares and swap a part on site instead of shipping the kiosk.

Designed to CSA/ASC B651.2:25

CSA/ASC B651.2:25 is the National Standard of Canada for accessible self-service interactive devices, from CSA Group and Accessibility Standards Canada. It covers design, manufacture, site preparation and installation.⁷ The Duraline Angled Accessibility Kiosk is designed to it.

Resident need	How the kiosk provides it
Reach from a wheelchair	Screen tilted at 30 degrees, keypad and optional scanner within the 400 to 1,200 mm reach range, and 685 mm of knee clearance
Touch without fingertip contact	Infrared touch that works with a finger, a prosthetic or a stylus
Use without seeing the screen, privately	Tactile audio keypad with an illuminated 3.5 mm headphone jack and a volume key
Support while standing	Contrasting grab bars rated to 1.3 kN
Hearing assistance	Optional assistive listening package with an induction loop and Auracast broadcast audio

Hardware is half of accessibility. The application must also support audio output, keypad navigation and zoom. Read about the accessibility standards.

Runs your software

humanKIOSK supplies the hardware. Each kiosk runs the service, queuing, catalogue, payment or digital signage application your organization or integrator chooses.

Who we work with

Municipal and provincial service delivery teams, library systems, court services, accessibility coordinators, and the integrators already on your vendor-of-record lists and standing offers. Installation drawings for the accessible kiosk are available on request.

Frequently asked questions

Does the kiosk meet AODA requirements?

The AODA regulation requires designated public sector organizations to incorporate accessibility features when acquiring kiosks; it does not name a single standard. The Duraline Angled Accessibility Kiosk is designed to CSA/ASC B651.2:25, the National Standard of Canada for accessible self-service devices.

Can residents use the kiosk privately?

Yes. With headphones in the jack, residents hear the screen read aloud without others listening.

How do public bodies usually buy kiosks?

Some buy direct; many buy through integrators already on their vendor-of-record lists or standing offers. Request info and tell us your region and procurement route.