Duraline Angled Accessibility Kiosk with tilted touch screen, tactile keypad and grab bars

Accessible Kiosks for Airports and Transit

Get every traveller to the right gate, platform or pier, including travellers who use a wheelchair, a cane or a screen reader.

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By the numbers

77%

of airports already use self-service kiosks.¹

10.2 billion

air passengers forecast worldwide in 2026, rising to 18.8 billion by 2045.²

7.66 billion

trips on US public transit in 2024.³

Kiosk showing a departures board in an airport terminal

Passengers want self-service. Regulators want it accessible.

Travellers expect to find their own way. In SITA's 2024 survey of more than 7,000 passengers, 64% named shorter airport queues as the most important improvement.⁴ Every question a traveller answers at a kiosk is one less at the information desk.

The rules have caught up with the kiosks:

United States, airports. Airlines must make at least 25% of the automated kiosks they own, lease or control in each location at US airports with 10,000 or more annual enplanements accessible. The deadline passed in December 2022.⁵
United States, transit. Where fare machines are provided, at least one of each type at each location must meet the ADA accessibility standards, including speech output.⁶
Canada. Transportation service providers' kiosks in terminals must meet the CSA B651.2 accessibility standard, and the Canadian Transportation Agency has issued a $30,000 monetary penalty to an airline over kiosk software that fell short of it.^7,8
European Union. The European Accessibility Act has covered new ticketing and check-in machines since 28 June 2025.⁹

More than 1 in 4 US adults, and 27% of Canadians aged 15 and over, have a disability.^10,11 A kiosk they can't use sends them back to a staffed counter.

Where kiosks work in transportation

Terminal wayfinding. Interactive maps that take a traveller from the curb to the gate, the washroom, the lounge or the connecting train.
Accessible information points. One kiosk for everyone: seated users, users with low vision through audio and the headphone jack, and users who touch with a prosthetic or stylus.
Boarding pass and ticket lookups. With the optional 1D/2D barcode scanner, the accessible kiosk reads a boarding pass or ticket so your application can show the traveller where to go next.
Fare and ticket self-service. Hardware for your ticketing application, in accessible and outdoor formats.
Ground transportation. Transit, rail, taxi and rideshare directions at arrivals, with departures fed from your systems.
Transit stations and bus terminals. Route maps, service alerts and trip planning, indoors or on an exposed platform.
Ferry terminals and cruise ports. Boarding information, schedules and directions at the dock or in the terminal.
Remote assistance. With the optional camera, microphone and speakers on the accessible kiosk, an agent can help travellers by video at unstaffed concourses and after hours, using your video calling software or Video Presence, our real-time video platform.
Concessions and discovery. Help passengers find food, shops and services between security and the gate.

Multilingual service is an application choice: your software can offer every language your travellers need, on screen and through the headphone jack.

Portrait wayfinding kiosk in an airport concourse

Recommended hardware

Duraline Angled Accessibility Kiosk
32, 43, 50 in
Best for
Accessible wayfinding and information points inside terminals
Product Specs
Duraline Kiosk
43 to 55 in
Best for
High-traffic concourses and gate areas
Product Specs
Duraline Outdoor Kiosks
55 to 75 in, single or double sided
Best for
Bus bays, platforms, ferry docks and curbside, in any season
Product Specs
Linea Double Sided
Best for
Departure and arrival information seen from both directions along a concourse
Product Specs
Linea Full Screen
Best for
Tall, high-visibility information displays at entrances and junctions
Product Specs

1/5

Built for a terminal

Built for 24/7 operation, with commercial-grade displays.
High-impact steel. Duraline enclosures are built to take public traffic, bumps and bruises; the accessible kiosk is 14-gauge steel.
Anchored and locked. Duraline kiosks are mounted to the floor, and their components sit behind a locked cabinet door, so they stay put and stay closed in a crowded terminal.
Readable under terminal lighting. The accessible kiosk's screen sits behind anti-reflective glass.
Outdoor-rated where it counts. Duraline Outdoor kiosks operate from -40 to 60 °C, use 3,000-nit screens that stay readable in direct sun, have IP66-rated displays and are tested to winds of 135 mph (217 km/h).
Antimicrobial finish. The accessible kiosk has an antimicrobial powder-coat finish that withstands cleaning with 10% bleach solution. Antimicrobial protection is limited to the finish itself.
Serviced in place. The accessible kiosk is built from off-the-shelf, USB-connected components, so your technicians can hold spares and swap a part on site instead of shipping the kiosk. Both the US airport kiosk rule and Canada's transportation accessibility regulations require kiosks to be kept in working order.^5,7

Designed to CSA/ASC B651.2:25

The Duraline Angled Accessibility Kiosk is designed to CSA/ASC B651.2:25, the National Standard of Canada for accessible self-service interactive devices.

What a traveller needs	How the kiosk provides it
Reach from a wheelchair	Screen tilted at 30 degrees, keypad and optional scanner within the 400 to 1,200 mm reach range, and 685 mm of knee clearance to pull in close
Touch without fingertip contact	Infrared touch that responds to a finger, a prosthetic or a stylus
Use without reading the screen	Tactile audio keypad with an illuminated 3.5 mm headphone jack and a volume key
Support while standing	Contrasting grab bars rated to 1.3 kN
Hearing assistance	Optional assistive listening package with an induction loop and Auracast broadcast audio
A clear approach	A 6 mm base plate a wheelchair rolls onto

The kiosk is half of accessibility. The application on the screen must also be accessible: audio output to the headphone jack, keypad navigation and zoom. Plan both together from the start. Read about the accessibility standards.

Runs your software

humanKIOSK supplies the hardware; your airport, transit authority or integrator chooses the software. Keep the wayfinding or ticketing platform you already run. On the accessible kiosk, the keypad and the optional barcode scanner, camera and speakers connect by USB, with an optional mini PC or your own.

Who we work with

Airport authorities, transit agencies, terminal operators, wayfinding consultants, architects and the integrators who deliver their projects. Installation drawings for the accessible kiosk are available on request.

Frequently asked questions

Does the kiosk meet the US airport kiosk rule, 14 CFR 382.57?

The rule sets hardware requirements, such as tactile controls, speech output and clear floor space, and requirements for the software running on the kiosk. Compliance depends on both and on how the kiosk is installed, so review the hardware specification against the rule with your accessibility team.

Which edition of CSA B651.2 do Canadian transportation regulations reference?

The Accessible Transportation for Persons with Disabilities Regulations reference the 2007 edition (reaffirmed 2017).⁷ The Duraline Angled Accessibility Kiosk is designed to the current 2025 edition. Your accessibility team should confirm which edition your project must meet.

Should a terminal wayfinding kiosk be portrait or landscape?

Landscape. A landscape screen keeps interactive content within the reach heights set by CSA/ASC B651.2:25 and leaves room for a wheelchair to pull in underneath. A long terminal map also fits a wide screen better.

Do you have kiosks for outdoor platforms and bus bays?

Yes. Duraline Outdoor kiosks are all-weather, single or double sided, with high-brightness sealed displays and an optional infrared touch overlay that works with gloved hands.